Contact – Online Medina

At Online Medina, we believe that an e-commerce site should not be a cold showcase but a living place where exchange is part of the experience. This Contact page is more than a way to reach us: it is an open door to a direct dialogue between you, our team, and our artisans. If you are here, it means you have a question, a doubt, an idea, or simply the wish to connect. You are in the right place.

A team close to you

We are not an anonymous multinational. Online Medina is a small, passionate team working every day to promote Moroccan craftsmanship and create a relationship of trust with our clients. When you write to us, it is never a machine that answers. Behind every message, there is a real person, attentive and involved. Whether you hesitate about the color of a rug, dream of a custom-made lamp, or want to learn more about an artisan’s story, every question has its place here.

Why contact us

  • To get details about a product: exact dimensions, materials, finishes, production times, or care instructions.
  • To request customization or a tailor-made quote for a piece adapted to your home.
  • To learn more about an artisan, a traditional technique, or the meaning of a motif.
  • To report a technical problem during your navigation or when placing an order.
  • To let us know if you notice a broken link, a missing page, or a malfunction.
  • To share suggestions, feedback, or ideas to improve the site.

We prefer to receive too many messages rather than leave a single question unanswered. Your voice is precious and helps us grow.

Building Online Medina together

Online Medina is not a static platform. It lives and evolves thanks to you. When you report a bug, a broken link, or a missing page, you directly improve the experience for the whole community. When you ask about an artisan or a technique, you give us the opportunity to enrich our product pages and tell more stories. Your message is not only for you, it helps the whole of Online Medina.

Artisans at the heart of your requests

Behind every item shown online there are hands, faces, and a living tradition. By contacting us, you are not only writing to a store: you are opening a channel between you and Moroccan artisans. Your questions, special orders, and feedback reach them. A comment on a weaving, a wish for a pattern, a confirmation of size or shade, all of this nourishes their work and values their know-how.

How to reach us

A reply as soon as possible

Since we are a small team, we cannot give you a fixed deadline. We read every message and reply as soon as possible. If your request requires consulting an artisan for customization or technical details, we will keep you informed.

The confidentiality of your messages

The information you send us remains confidential. It is only used to answer your request or process your order. You can write to us with full trust.

Thank you for being part of Online Medina

By writing to us, you do more than get an answer. You join a collective project where every artisan regains value and every client gives meaning back to their purchase. Never hesitate to contact us, even for a detail. A simple message can make all the difference.

For any question, write to us at contact@onlinemedina.com, via WhatsApp on the site, or reach us on Facebook, Instagram, Pinterest, TikTok, and YouTube.

Address : L&H Expressions - Bd Lalla YACOUT et rue El ARAAR imm 9, 4ème étage Appt 17 Résidence GALIS, 20250 Casablanca, Maroc