Contact – Online Medina

With Online Medina, you buy directly from Morocco: handmade creations by Moroccan artisans, paid in Moroccan dirhams. Your order supports their livelihood and helps pass their skills on to future generations. All our products are crafted only after your order is placed. Whether you choose one of our most requested sizes and colors or a fully custom creation, each piece is handmade from start to finish especially for you by our Moroccan artisans. This made-to-order approach values the artisan’s work and the materials needed for your creation.

Custom-made does not necessarily mean a higher price.

Contact us now to receive a free personalized quote for the custom variant of the product of your choice:

• Via WhatsApp
• By email: contact@onlinemedina.com
• On social media:
  • Facebook
  • Instagram
  • Pinterest
  • TikTok
  • YouTube

A human team

We are not an anonymous multinational. Online Medina is a small, passionate team working every day to promote Moroccan craftsmanship and create a relationship of trust with our clients. When you write to us, it is never a machine that answers. Behind every message, there is a real person, attentive and involved. Whether you hesitate about the color of a rug, dream of a custom-made lamp, or want to learn more about an artisan’s story, every question has its place here :

• To get details about a product: exact dimensions, materials, finishes, production times, or care instructions.
• To request customization or a tailor-made quote for a piece adapted to your home.
• To learn more about an artisan, a traditional technique, or the meaning of a motif.
• To report a technical problem during your navigation or when placing an order.
• To let us know if you notice a broken link, a missing page, or a malfunction.
• To share suggestions, feedback, or ideas to improve the site.

We prefer to receive too many messages rather than leave a single question unanswered. Your voice is precious and helps us grow.

Building Online Medina

Online Medina is not a static platform. It lives and evolves thanks to you. When you report a bug, a broken link, or a missing page, you directly improve the experience for the whole community. When you ask about an artisan or a technique, you give us the opportunity to enrich our product pages and tell more stories. Your message is not only for you, it helps the whole of Online Medina.

Behind every item shown online there are hands, faces, and a living tradition. By contacting us, you are not only writing to a store: you are opening a channel between you and Moroccan artisans. Your questions, special orders, and feedback reach them. A comment on a weaving, a wish for a pattern, a confirmation of size or shade, all of this nourishes their work and values their know-how.

Fast and personal reply

Since we are a small team, we cannot give you a fixed deadline. We read every message and reply as soon as possible. If your request requires consulting an artisan for customization or technical details, we will keep you informed.

The information you send us remains confidential. It is only used to answer your request or process your order. You can write to us with full trust.

By writing to us, you do more than get an answer. You join a collective project where every artisan regains value and every client gives meaning back to their purchase. Never hesitate to contact us, even for a detail. A simple message can make all the difference.

Do you have a question about Moroccan craftsmanship, a custom-made creation or one of our products? Feel free to contact us. Our team will be delighted to assist you and answer all your questions.

Address : L&H Expressions - Bd Lalla YACOUT et rue El ARAAR imm 9, 4ème étage Appt 17 Résidence GALIS, 20250 Casablanca, Maroc

Thank you for being part of Online Medina.